Help Center
Fast, practical support for students and teams
Use the channel that matches your issue and we will route it to the right team immediately.
Average first response
< 12 hours
Critical incident updates
Within 1 hour
Customer satisfaction
96%
General support
For product usage questions, account setup, and troubleshooting.
support@nerdliy.com
Typical first response: under 12 hours
Billing & subscriptions
For invoices, renewals, failed payments, and plan changes.
billing@nerdliy.com
Typical first response: under 1 business day
Security & privacy
For security disclosures, data concerns, and account protection.
security@nerdliy.com
Urgent reports triaged continuously
What to include in your request
- Include the email address on your account.
- Add a short summary plus the exact error message.
- Attach screenshots and the steps to reproduce.
- Share browser/device details for technical issues.